Publications
With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.
Type of Publication: Article in Collected Edition
Which Boundary Objects are Applicable to Service Innovation? A Dynamic Capability Perspective
- Author(s):
- Malsbender, Andrea; Plattfaut, Ralf; Niehaves, Bjoern; Becker, Joerg
- Title of Anthology:
- Proceedings of the 47th Hawaii International Conference on System Sciences (HICSS-47)
- Publication Date:
- 2014
- Digital Object Identifier (DOI):
- doi:10.1109/HICSS.2014.31
- Citation:
- Download BibTeX
Abstract
Service Innovation has become a focal point of attention for managers. Hence, organizations need to implement a convenient innovation strategy to remain competitive in constantly changing market environments. To identify, design and implement possible service innovation, organizations already successfully cooperate with external partners, suppliers, customers or internally through different functional departments. In so doing, organizational boundaries occur with respect to unequally distributed knowledge. This disparity needs to be overcome by spanning different groups through technology. In this article, we analyze what kind of IT artifact, so called boundary object, can be used within a service innovation. To this end, we conduct an empirical investigation in 500 German SMEs with the aim of identifying suitable boundary objects for each stage of a service innovation process. Drawing from the dynamic capability and boundary spanning theory we identify four boundary object types and reveal an insufficient utilization of them.