Publications

With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.

Type of Publication: Article in Collected Edition

What Did the Doctor Say? Empowering Patient Comprehension with Generative AI

Author(s):
Strobel, Gero; Banh, Leonardo
Editor:
Ais
Title of Anthology:
ECIS 2024 Research Papers
Location(s):
Paphos, Cyprus
Publication Date:
2024
Link to complete version:
https://aisel.aisnet.org/ecis2024/track18_healthit/track18_healthit/15/
Citation:
Download BibTeX

Abstract

As global challenges, such as pandemics, population growth and widespread illnesses, continue to rise, healthcare systems are facing greater strain, resulting in a shortage of resources and increased demands for medical care. Effective communication between healthcare professionals and patients is essential for the provision of good services to prevent confusion and induced anxiety of patients, particularly when medical jargon is employed and not understood. Generative AI (GAI) presents a chance to transform healthcare communication by providing language processing capabilities that enhance patient-centered services. This paper examines how GAI-based conversational agents for explaining medical jargon in healthcare should be designed. We derived eleven design principles from a systematic literature review and evaluated them with nine clinical cardiological scenarios through a prototypical instantiation of an LLM-based conversational agent. The results provide insights for researchers and healthcare providers in form of prescriptive design knowledge to improve patient communication using GAI.