Publications

With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.

Type of Publication: Article in Collected Edition

Tourism in the Era of Internet of Things: Design Principles for Smart Tourism

Author(s):
Banh, Leonardo; Strobel, Gero
Editor:
Ais
Title of Anthology:
Wirtschaftsinformatik 2024 Proceedings
Location(s):
Würzburg, Germany
Publication Date:
2024
Language:
English
Keywords:
Smart Tourism, Internet of Things, Design Principles, Smart City, Case Study
Talk associated with this publication:
19. Internationale Tagung Wirtschaftsinformatik
Citation:
Download BibTeX

Abstract

The tourism industry plays a crucial role in many countries and has suffered under the global events of the last years (e.g., COVID-19, economic recession) with a decline in visitors and economic contributions. Through digitalization efforts of cities and states, smart tourism destinations use emerging technologies like the Internet of Things and Smart Services to provide rich on-site experiences for visitors, hoping to increase their competitiveness and attract new tourists. By conducting a design science research project in collaboration with a German municipality, this paper aims to explore how digital assistants should be designed in the context of smart tourism. Based on expert interviews and a multi-case study of 37 tourism apps, we were able to develop twelve key design principles for smart tourism applications, evaluated through a prototypical instantiation, to create design knowledge for the digitalization of tourism.