Publications

With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.

Type of Publication: Article in Journal

Service productivity: What stops service firms from measuring it?

Author(s):
Walsh, Gianfranco; Evanschitzky, Heiner; Schaarschmidt, Mario; Walgenbach, Peter
Title of Journal:
Journal of Organisational Transformation and Social Change
Volume (Publication Date):
13 (2016)
Number of Issue:
1
pages:
5-25
Citation:
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