Publications
With our publications we cover the most diverse research areas that arise in the field of man, task and technology. In addition to traditional Business Information Systems topics such as knowledge management and business process management, you will also find articles on current topics such as blended learning, cloud computing or smart grids. Use this overview to get an impression of the range and possibilities of research in Business Information Systems at the University of Duisburg-Essen.
Type of Publication: Article in Collected Edition
I See No Fun in Enterprise Systems: An Exploratory Study on the First Impression Usability and User Experience
- Author(s):
- Nissen, Anika; Wienand, Mareen; Schütte, Reinhard
- Title of Anthology:
- Research-in-Progress Papers of the European Conference on Information Systems
- Location(s):
- Kristiansand, Norway
- Publication Date:
- 2023
- Link to complete version:
- https://aisel.aisnet.org/ecis2023_rip/14
- Talk associated with this publication:
- European Conference on Information Systems (ECIS)
- Citation:
- Download BibTeX
Abstract
Technology acceptance is crucial, if newly implemented enterprise systems (ES) in a company are to succeed. This is often addressed by end-user training during the implementation project. Perceived enjoyment and positive user experience (UX) have gained significant importance as technology acceptance factors. Yet, research on the design of such trainings is scarce, and literature with focus on perceived UX of ES even more so. This is in contrast to findings from other contexts which show that perceived UX may heavily impact user attitudes and learning motivation. As a first endavour in this direction, this paper presents an exploratory pre-study on first impressions of main operating ES with regard to expected usability and UX. Results show that ES are rated low, especially when compared to a universal UX benchmark. We discuss how more positive first impressions may positively impact motivation to learn the system, which will be investigated in a follow-up study.