Bio:

Carolin is a post-doc at the Chair of Information Systems & Transformation Management at the University of Duisburg-Essen. With an academic background in business process management in the health sector, she now focuses her research on the governance of lightweight IT, digital transformation, and process mining.

Curriculum Vitae:

Academic Background

• 2021 to 2025: PhD student at the University of Muenster
• 2018 to 2020: M. Sc. in Technical Consulting and Management at Hochschule Hamm-Lippstadt
• 2014 to 2018: B. Eng. in Biomedical Technology at Hochschule Hamm-Lippstadt

Work Experience

• Since April 2025: Research Associate/Post-Doctoral Researcher at the Chair of Information Systems & Transformation Management at UDE
• 2020 to 2025: Research Assistant at the South Westphalia University of Applied Sciences, Hagen, Germany
• 2013 to 2019: Intern & Working Student for Quality Management and Process and Quality Management at Zapp Systems GmbH

Honours and Awards:

2022

Best Paper nomination at HICSS-55 for “The Fear of Losing Control – What Prevents the Automation of Business Processes in Sensitive Areas“

Publications:

• Plattfaut, Ralf; Vollenberg, Carolin; Francois, Peter Alois; Aberman, Max; Nacke, Jannis; Coners, André: Process Mining as a Driver for Business Process Management: The Case of the Enervie Group. In: Vom Brocke, Jan; Mendling, Jan; Rosemann, Michael (Ed.): Business Process Management Cases Vol. 3. Springer Nature Switzerland, Cham 2025, p. 211-225. doi:10.1007/978-3-031-80793-0_16CitationDetails
• Andraschko, Lars; Quick, Julie; Vollenberg, Carolin; Oshri, Ilan: Paper-a-Thon Paper: Unveiling Pathways of Social Media Use for Social and Environmental Sustainability Mindfulness. In: Proceedings of the 45th International Conference on Information Systems, ICIS 2024. Bangkok, Thailand 2024. Full textCitationDetails
• Vollenberg, Carolin; Hackl, Johanna; Matthies, Benjamin; Coners, André: Acceptance of RPA in Public Sector Institutions. In: Journal of Organizational Computing and Electronical Commerce, Vol 34 (2024) No 4, p. 400-418. CitationDetails
• Hofmann, Felix; Vollenberg, Carolin; Coners, André: Praktische Ansätze für die medizinische Prozessentwicklung im Krankenhaus. In: Henke, Viola; Hülsken, Gregor; Schneider, Henning; Varghese, Julian (Ed.): Health Data Management. Springer Gabler, Wiesbaden 2024, p. 543-551. doi:10.1007/978-3-658-43236-2_46CitationDetails
• Coners, André; Matthies, Benjamin; Vollenberg, Carolin; Koch, Julian: Data Skills for Everyone! (?)–An Approach to Assessing the Integration of Data Literacy and Data Science Competencies in Higher Education. In: Journal of Statistics and Data Science Education, Vol 33 (2024) No 1, p. 90-115. doi:10.1080/26939169.2024.2334408CitationDetails
• Wang, Yuchen; Sivanathan, Shariga; Parekh, Harsh; Vollenberg, Carolin: Paper-a-Thon Paper: From Hand-On to Hand-Off: Upskilling Care Work in the Case of Virtual Nursing. In: Proceedings of the 44th International Conference on Information Systems, ICIS 2023. Hyderabad, India 2023. Full textCitationDetails
• Vollenberg, Carolin; Plattfaut, Ralf; Coners, André: How do Organizations react to Unintended Affordances? An Ethnography in Healthcare. In: Paul, Souren; Sarker, Suprateek; Tuunainen, Virpi Kristiina; Fernandez, Walter; Nandhakumar, Joe; Santhanam, Radhika (Ed.): Proceedings of the 44th International Conference on Information Systems, ICIS 2023, Hyderabad, India. Association for Information Systems, 2023. Full textCitationDetails
• Koch, Julian; Vollenberg, Carolin; Matthies, Benjamin; Coners, André: Robotic process flexibilization in the term of crisis: a case study of robotic process automation in a public health department. In: Proceedings of the 30thEuropean Conference on Information Systems (ECIS 2022). Timisoara, Romania 2022. Full textCitationDetails
• Coners, André; Vollenberg, Carolin; Aberman, Max; Nacke, Jannis; Plattfaut, Ralf: Process Mining als Instrument des Controllings: Transparenz über die Einkaufsprozesse eines Energieversorgers. In: Controlling - Zeitschrift für erfolgsorientierte Unternehmenssteuerung, Vol 34 (2022), p. 62-69. CitationDetails
• Vollenberg, Carolin; Hoffmann, Felix; Coners, André; Plattfaut, Ralf: Omni-Kanal-Transformation im Krankenhaus – eine Fallstudie. In: HMD Praxis der Wirtschaftsinformatik, Vol 59 (2022), p. 1478-1493. doi:10.1365/s40702-022-00915-3CitationDetails
• Koch, Julian F.; Vollenberg, Carolin; Plattfaut, Ralf; Coners, André: The Fear of Losing Control - What Prevents the Automation of Business Processes in Sensitive Areas. In: Proceedings of the 55th Hawaii International Conference on System Sciences. 2022. doi:10.24251/HICSS.2022.753CitationDetails
• Koch, Julian; Vollenberg, Carolin; Matthies, Benjamin; Coners, André: RPA-Entwicklung mit Digital Twins: Eine Fallstudie in der Öffentlichen Verwaltung. In: Feldmann, Carsten (Ed.): Praxishandbuch Robotic Process Automation (RPA). Springer, Gabler, Wiesbaden 2022, p. 237-251. CitationDetails
• Bade, Friederike Maria; Vollenberg, Carolin; Koch, Julian; Koch, Jannis; Coners, André: The Dark Side of Process Mining. How Identifiable Are Users Despite Technologically Anonymized Data? A Case Study from the Health Sector. In: Di Ciccio, Claudio; Dijkman, Remco; Del Río Ortega, Adela; Rinderle-Ma, Stefanie (Ed.): Business Process Management. Springer International Publishing, Cham 2022, p. 219-233. doi:10.1007/978-3-031-16103-226CitationDetails
• Vollenberg, Carolin; Koch, Julian; Trampler, Michael; Bade, Friederike-Maria; Coners, André; Plattfaut, Ralf: Die Entwicklungsbeschleunigung von Robotic Process Automation Lösungen – Fallstudie einer deutschen Gesundheitsbehörde. In: HMD Praxis der Wirtschaftsinformatik, Vol 58 (2021), p. 1244-1263. doi:10.1365/s40702-021-00764-6CitationDetails
• Trampler, Michael; Koch, Julian; Vollenberg, Carolin; Coners, André: Structure Mining: Deconstruction of Data Science From the Perspective of Teaching Literature. In: Proceedings of the 25th Pacific Asia Conference on Information Systems. 2021. CitationDetails
• Plattfaut, Ralf; Coners, André; Becker, Jörg; Vollenberg, Carolin; Koch, Julian F.; Godefroid, Marie; Halbach-Türscherl, David: Patient Portals in German Hospitals – Status Quo and Quo Vadis. In: Becker, Jörg; Dugas, Martin; Gieseke, Fabian; Hellingrath, Bernd; Hoeren, Thomas; Klein, Stefan; Kuchen, Herbert; Trautmann, Heike; Vossen, Gottfried (Ed.): ERCIS Working Papers. 2020. Full textCitationDetails

Reviewing and consulting activities:

• Associate Editor of the track “General Track” of the Internationale Tagung Wirtschaftsinformatik (WI) 2025