Service Innovation Capability: Proposing a New Framework - Pöppelbuss, Jens; Plattfaut, Ralf; Ortbach, Kevin; Malsbender, Andrea; Voigt, M.; Niehaves, Björn; Becker, Jörg (3rd International Symposium on Services Science (ISSS 2011) in conjunction with the Federated Conference on Computer Science and Information Systems (FedCSIS 2011), 2011)