We are delighted to announe that Leonardo Banh and Gero Strobel, along with Jobin Alexander Strunk, Anika Nissen, and Stefan Smolnik from FU Hagen, have been nominated for the ICIS 2024 Best Paper Award for their research paper To Delegate or Not to Delegate? Factors Influencing Human-Agentic IS Interaction. Additionally, the paper has been honored wit the ICIS 2024 Best Paper in Track Award.

The International Conference on Information Systems (ICIS) is considered the leading conference in Information Systems (IS) research and will take place in Bangkok, Thailand this year. Gero Strobel and Leonardo Banh from the SOFTEC chair will be visiting the conference together.

Abstract:

The evolution of information systems (IS) in recent years, driven by advancements such as AI-based digital assistants and autonomous vehicles, has fundamentally changed human-IS interaction. This transformation extends beyond mere user interaction to encompass the emergence of agentic IS, challenging traditional notions of human supervision. It prompts a reevaluation of IS research, with a focus on IS delegation as a new theoretical lens. However, research remains nascent, particularly in understanding the factors influencing delegation decisions. We compiled 26 articles and derived six key delegation factors (KDFs) and their influence, using grounded theory and co-occurrence analysis. We investigate attributes of human and the agentic IS, as well as task attributes and the delegation level that are relevant to the delegation factors. Our research provides a nuanced understanding of factors influencing delegation decisions to agentic IS. We call for research considering the yet underrepresented but crucial interdependencies with a research agenda.